What should I include in my first message?

Send the product category or image, quantity range, target market, finish preference, sample need, packaging need, and any project timing you already know.

Should I email directly or use the quote request page?

Use the quote request page when you have product details to review. Email or call directly if the request needs explanation before you prepare the details.

Can I send a reference image?

Yes. Reference images can explain design intent, scale, finish, and room use. Custom work may need changes, sample review, or tooling discussion before quote.

Contact

Contact us about a product, order, or lighting project.

Send the product page, room use, quantity, destination, finish question, or custom requirement. We will review the details and reply with the clearest next step.

For product questions

Send the product page, image, category, room use, destination, and quantity. We will confirm price, availability, shipping, and next steps before payment.

View products

For a quote

Use the quote request when you have a product category, quantity range, target market, finish preference, sample need, or packaging requirement.

Send quote details

For hotel or project work

Send room type, quantity, schedule, finish preference, installation notes, and whether a mock-up room or sample review is needed.

Project lighting

For custom or private label

Send design intent, required changes, target market, packaging needs, and starting quantity. Reference images should explain direction and what needs to change.

Custom / ODM

What to include

A short message is enough if it includes the buying context.

Product page linkProduct category or imageQuantity or project scaleDestination country or cityTarget marketFinish or style preferencePackaging or label needsSample or timeline needs

After you contact us

We keep the next step practical.

We review the context.

We look at product page, category, quantity, destination, finish preference, sample needs, and whether the request is simple, custom, private-label, or project-based.

We ask focused questions.

If price, samples, packaging, plug, voltage, or project timing depends on missing details, we ask focused questions before treating the request as ready to quote.

We reply with the next step.

The next reply may point to product options, a sample discussion, packaging review, custom development notes, or a quote request follow-up.