Buyer help

Know the buying details before you pay.

Use this page to understand product enquiries, shipping, payment, returns, product photos, finish notes, and custom or bulk order questions. If anything affects price or delivery, confirm it before payment.

Product enquiries

If a product does not have an active purchase link yet, ask about it first. We will confirm price status, availability, shipping destination, and payment details before you pay.

View products

Shipping and delivery

Shipping depends on product size, carton size, destination, order quantity, and delivery method. We confirm shipping details before payment or order confirmation.

Ask about delivery

Payment process

Payment should only happen after the product, price, destination, shipping method, and basic issue-handling details are clear.

Returns and issues

Return, replacement, or issue-handling terms can depend on product type and order type. Fragile, custom, and bulk orders should have clear written terms before payment.

Photos and finish notes

Product photos help compare shape, finish, material, and room fit. Finish colour can look different across metal, glass, ceramic, fabric, and wood-tone parts.

Finish review article

Custom or bulk orders

For quantity orders, custom finish, packaging, samples, or project use, send the details first. We review the request before confirming price and timing.

Send details

Response time

Send clear details so we can reply usefully.

We currently support English and Chinese. Simple product questions should include product name, destination, quantity, and any deadline.

Contact

Email or phone.

Email Charles@aglaialighting.com.au or call +86 136 5220 0630. Include the product name or page link when possible.

Contact page

What to send

Product name, destination, and quantity.

For custom or bulk orders, add finish, material, packaging, sample needs, and any reference direction.

Send details

What we confirm

Real order details should be written down before payment.

This is especially important for decorative lighting because finish, material, shade, glass, carton size, and delivery method can change the buying decision.

We can review

Product, price, shipping, and issue handling.

Before payment, we can help check product name, current buying status, destination, quantity, shipping method, payment step, and how a product issue would be handled.

Not promised without review

Availability, lead time, certificates, or custom feasibility.

Some details depend on the exact product and order. We do not treat them as confirmed until they have been reviewed and written clearly.

Before payment

Confirm the details that affect price, delivery, and responsibility.

Product and quantityPrice and payment termsShipping method and destinationProduct availabilityFinish or packaging needsReturn or issue handling

Buyer FAQ

Clarify the basics before payment.

Can I buy a single product?

Yes, when the product has clear price, delivery, payment, and issue-handling details. If online purchase is not available for that product yet, contact us first and we will confirm the next step.

How are shipping and delivery confirmed?

Shipping cost, method, and timing depend on product size, carton size, destination, and order type. We confirm these details before payment.

What if there is a product issue?

Return, replacement, or issue-handling terms should be clear before payment. For fragile or custom products, photos and written details are important.

How does payment work?

Payment should only happen after the product, price, shipping destination, delivery method, and basic issue-handling terms are clear in writing.

Can photos and finish colours be different in real life?

Yes. Screen display, lighting, material, finish batch, glass, fabric, ceramic, and wood-tone parts can affect appearance. Ask for more photos or finish details if colour matching matters.

What is not promised before review?

Price, availability, shipping cost, lead time, certificates, material claims, custom feasibility, and return terms are not final until they are reviewed for the product and order.