Before buying
Check the product photos, finish notes, size, material notes, shipping destination, and order type before payment. If return or replacement terms matter for your order, ask before buying rather than after delivery.
Returns
Returns and product issues
Decorative lighting can include fragile glass, shades, ceramic, metal finishes, wiring, and small parts. Issue handling should be clear before payment, especially for custom, bulk, or project orders.
If something arrives damaged
Keep product photos, carton photos, packing photos, and order messages. Clear photos help review whether the issue is related to shipping damage, packing, product finish, missing parts, or another product detail.
Custom and bulk orders need written terms
Custom finish, private-label packaging, project quantities, and repeated products should have written issue-handling terms before payment. These orders are harder to treat like a simple retail return.