We collect inquiry details.
That may include contact information, product interests, target market, quantity, files, links, and messages you choose to send.
Privacy
Privacy Policy
We use buyer information to respond to quote requests, product questions, sample discussions, and project communication. We do not sell buyer contact details.
We use them to reply and review.
The main use is to understand your request, discuss product options, prepare follow-up, and review quote or sample needs.
You can contact us.
For privacy questions or non-essential follow-up requests, email Charles@aglaialighting.com.au.
Information we may collect
When you contact Aglaia Lighting, we may receive your name, company, email address, phone number, country, buyer type, product interests, target quantity, project details, and files or images you choose to send.
How we use information
We use this information to reply to inquiries, prepare quote follow-up, discuss samples, understand product requirements, coordinate project questions, and improve our website content.
Quote request form and contact messages
When you use a quote request form, email us, call us, or send a message through another channel, we use the details to understand the request and choose the right reply path.
Quote and supplier communication
If your request needs product review, sample discussion, packaging review, or supplier input, we may share the necessary product details with relevant partners. We only share what is needed to review the request.
Email and follow-up
We may contact you about your inquiry, related product information, quote details, or sample follow-up. You can ask us to stop non-essential follow-up at any time.
Files, images, and references
If you send product photos, room images, reference links, drawings, packaging files, or brand details, we use them to understand your request and discuss possible product options.
Website use and basic analytics
We may review basic website activity, such as pages visited or inquiries received, to improve product pages, articles, quote forms, and website performance.
Data retention
We may keep inquiry records, product details, quote notes, and communication history while they are useful for follow-up, repeat requests, order discussion, or business records.
Security
We take reasonable steps to protect buyer information. No website or email system is perfectly secure, so please avoid sending sensitive payment details through open form fields.
External links and payment pages
Some product purchase links or payment links may point to external services. Those services may have their own privacy policies and terms.
Your choices
You can ask us to correct contact details, stop non-essential follow-up, or review whether an old inquiry record is still needed. Some records may need to be kept for order discussion or business reasons.
Contact
For privacy questions, contact Charles@aglaialighting.com.au.
Privacy questions
Short answers for buyers before sending details.
Do you sell buyer contact details?
No. We use buyer contact details to respond to inquiries, quote requests, sample discussions, and related follow-up.
Why might product details be shared with partners?
Some quote requests require review of product feasibility, packaging, samples, market requirements, or timing. When needed, we share only the details required to review the request.
Can I ask Aglaia Lighting to stop follow-up?
Yes. You can ask us to stop non-essential follow-up by contacting Charles@aglaialighting.com.au.
Next