Buyer help
Buying details should be clear before you pay.
Read the basics on shipping, returns, payment, product photos, finishes, custom orders, and how to contact us.
Help topics
Start with the question that affects your order.
ShippingShipping and deliveryHow shipping details are reviewed for Aglaia Lighting products before payment or order confirmation.ReturnsReturns and product issuesHow return, replacement, damage, and product issue questions are handled before purchase.PaymentPayment and order processWhat should be clear before paying for an Aglaia Lighting product or order.Product photosProduct photos and finish notesHow to read lighting product photos, finish tones, material notes, and room images before buying.Custom / bulkCustom and bulk ordersWhen to send details for custom, bulk, private-label, or project lighting orders.ContactContact and response timeHow to contact Aglaia Lighting and what information helps us reply clearly.